If you are

unhappy with our service

If you are unhappy with the service provided by our advisers and wish to complain, please let us know. You can contact us in writing (post or email) or by telephone. 

Our contact details are: 
Complaints Manager, Radcliffe and Newlands Wealth, Ground Floor, Crystal Gate, 28/30 Worship Street, London EC2A 2AH
Tel: 0203 9944 022 

If you remain unhappy with the decision you may have a right to refer your complaint to the Financial Ombudsman Service. You can also refer your complaint if it has not been resolved within 8 weeks. 

The Financial Ombudsman Service Exchange Tower London E14 9SR 
Tel: 0800 023 4567 

Would you like to give us a feedback?

Your opinion is important to us

Let us know what you think of our performance and standard of service. Your feedback will help us improve the quality of services provided. Completing the Customer Satisfaction questionnaire will not take more than a minute.